Kaiser Permanente - Honolulu, HI
| Under direct supervision, provides clerical assistance to managers and representatives. Facilitates processing of insurance claims, bills, and correspondence. Receives, responds, and distributes incoming mail. Responds to telephone inquiries. Maintains patient and insurance information on HPMS. Maintains patient files. Essential Functions: • Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up • Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons • Receives, alphabetizes, identifies, and distributes all visit records to patient accounting representatives (pars); ensures proper handling of filing of claims, reports or follow up • Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables • Assumes responsibility for department computer information systems inquires and maintenance • Files/purges reports, folders, bills and correspondence as necessary • Requests medical records and x-ray reports via crt • Receives and reviews billing documents for distribution to pars and/or mailing • Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor • Provides files, documents for check refunds, adjustments and re-submissions • Distributes systems reports to appropriate persons Qualifications Basic Qualifications: • Six months of clerical office or related experience • High school diploma • Type 30 wpm • 10-key by touch • Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication • Talking to co-workers, customers, outside vendors, and on the telephone • Reading, writing, speaking, understanding English • Training/giving and receiving instructions • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness Kaiser Permanente - 2 days ago - save job - block
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