Job: Assistant Front Office Manager

Location:	Honolulu - Shoreline Hotel
# of openings:	1
Description
JOB OVERVIEW We are currently looking for an Assistant Front Office Manager for the Shoreline Hotel Waikiki and the Coconut Waikiki Hotel. The ideal candidate is someone who loves working with a variety of people and prides themselves on being able to effectively lead a team. You will mirror the culture to all those around you. The Front Desk connects with all aspects of the hotel and food and beverage operation so this in this role you must be passionate about the relationships. Whether on the phone or in person the Front Desk staff acts as “host” to our guests, providing them with thoughtful service. An entrepreneurial culture will support you in this role. If you like to be authentic and think of creative and colorful solutions to engage guests this position may be for you! While on duty, the Assistant Front Office Manager will supervise the operations of the front office, guest services, PBX, and concierge.  The Assistant Front Office Manager will provide the support, training, and tools the front office staff required to fulfill the Commune Hotels’ mission for the guest.  All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with Commune Hotels and Resorts’ core values. PROPERTY OVERVIEW In a destination that’s famous for being popular, the Shoreline Hotel Waikiki is comfortable in its own skin. The hotel — 135 rooms over 14 floors — has a scale absent from most Waikiki resorts. Newly restored after an extensive renovation, you will be surrounded by mid-century decor that channels classic Hawaii. Natural motifs infuse serene island chic. Design lovers rejoice. The Coconut Waikiki Hotel is a refreshing blend of high-tech and mod design, our colorful Art Deco hotel offers a peaceful and playful vibe one block from shopping and only three blocks from Waikiki Beach. The hotel features a delightfully hip lobby and a small, intimate pool area with wrap around deck and fitness center are available to all guests. With 81 rooms, the Coconut Waikiki is a quirky boutique hotel and your island home away from home. COMPANY OVERVIEW Commune Hotels & Resorts is in the midst of ambitious national expansion.  We plan to add 20 more properties by 2015 through management agreements, joint ventures and acquisitions.  At Commune, our people are at the heart of what we do.  Progressivism, enthusiasm, entrepreneurialism, creativity, and vibrant diversity create our unique corporate culture. WHO WILL LOVE THIS POSITION? People who love to share their experience and skills with those around them; who genuinely care about others and support their staff in creating authentic interactions with guests. Bright and engaging people who are passionate about making connections. Those who will go to great lengths to ensure that service deliverables are met and never have the attitude, “it’s not my job.” Those who are tired of the box and want the benefits that comes with an entrepreneurial culture. QUALIFICATION/SKILLS Requirements are representative of minimum levels of knowledge, skills and /or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: Previous Front Office supervisory or management experience. High school graduate, some college. Ability to satisfactorily communicate in English with guests, management, co-workers and vendors. Ability to accurately compute and manipulate mathematical calculations. Previous experience in cash handling. Computer knowledge in Windows environment as well as proficiency in property management system. Experience with cost controls and yield management. Ability to work a variety of varying schedules. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Desirable: 1.  College degree. 2.  Ability to communicate in a second language. 3.  Previous Management experience working at a 3 star hotel. ESSENTIAL PHYSICAL ABILITIES Endure various physical movements throughout the work areas. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. ESSENTIAL JOB FUNCTIONS Recruit, select and train front office staff to Joie de Vivre standards. Involved in yield/revenue management. Perform staff performance appraisals compliant with the company’s policy. Ensure courteous, professional guest service by front office staff consistent with company’s service standards. Coordinate and effect special requests, room assignments, and VIP and guest amenity programs, including Joy of Life Club service standards. Support and comply with company’s reservation program – Signature. Coordinate and manage group arrivals/departures. Participates in daily front office function to sustain appropriate guest service levels and meet staff’s work climate experience. Maintain updated concierge information. Resolve guest complaints in a satisfactory manner. Schedule front office staff appropriate to forecasted business levels. Follow up with front office staff on daily shift and individual duties. Conduct monthly front office meeting. Maintain proper collateral and supply inventory to support all appropriate front office activities. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling. Maximize daily room sales. Coordinate relocation of guests when necessary. Responsible for maintaining front office/lobby appearance. Monitor and maintain front office systems and equipment. Support and comply with all company brand standards, including Joy of Life Club. Oversee hotel night audit functions and responsible for accuracy of night audit reporting process. Ensure Front Office complies with company’s fire and emergency procedures. Various duties and projects as directed by hotel management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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