Job: Guest Service Representative

A cookie is utilized in connection with this website to identify the media source of our job applications.  To learn more about Marriott Vacations Worldwide privacy policies and use of cookies, and your ability to block cookies, please click here. New Search   Share   Share on facebook   Share on google   Share on linkedin   More Sharing Services   Apply Now Email A Friend Requisition Number: 3927 Job Title: Guest Service Representative Area of Interest: Customer Service Position Type: Part Time - Temporary Hourly / Management: Hourly Location/Property: Marriotts Maui Ocean Club,100 Nohea Kai Dr Property Description URL: Marriotts Maui Ocean Club,100 Nohea Kai Dr City/Town: Maui State/Province: Hawaii Country: *United States Shift: Variable Shifts Job Description: " Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Summary       Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.      Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. "   Share   Share on facebook   Share on google   Share on linkedin   More Sharing Services   Apply Now Email A Friend To request reasonable accomodations to apply for a position or if you have inquiries regarding the application process, challenges with logging in or any other techincal related matters please contact the ADP Service Center at 1-855-252-0200.