Wednesday, 27 November 2013

Job: Guest Services Supervisor needed


Honolulu, HI
 Ala Moana
Posted 9 hours ago in Concierge

Job Description

Energetic and friendly individual needed to provide outstanding leadership in a retail customer service position. The Guest Services Supervisor is a front line ambassador who provides a high level of personal customer service to our guests. The Guest Services Supervisor also manages team members and serves as a liaison between the property's management team and the corporate office.
Must have strong organization and communication skills, and be able to multi-task. Professional appearance is a must.
Job Duties:
  • Takes great pride in offering helpful, friendly service at all times. Helps ensure guests are greeted and assisted in an efficient and courteous manner.
  • Works closely with building management to share information and monitor consistency of service property-wide.
  • Has a strong knowledge of the local community and can easily give directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area.
  • Ensures Guest Services Desk appears professional and fully stocked with information including local maps, brochures and event literature.
  • Supervises and manages the part-time team members, ensuring that policies and procedures are followed.
  • Arranges the schedule for the Guest Services team and ensures that time cards are accurate for payroll.
  • Leads and motivates team members, especially in the area of gift card sales.
  • Assists the mall with marketing initiatives, including social media marketing and sign-ups for the mall club.
Job Requirements:
  • Four year degree preferred or partial degree with life experience
  • Possesses strong knowledge of the area's entertainment, dining and cultural venues
  • Able to supervise part-time staff while following company policies including scheduling shifts
  • Previous customer service or hospitality experience preferred.
  • Strong computer skills including internet navigation
  • Flexible working hours.
  • Able to complete multiple tasks while maintaining a pleasant and professional demeanor.
  • Able to listen and react quickly to guests' requests
  • Takes initiative and thinks creatively
  • Able to supervise people while following company policies.
  • Able to prioritize tasks under pressure.
  • Able to work with varied personalities and temperaments.
  • Team player.
  • Self-motivated.
Benefits of this full time position include ten (10) days of accrued Paid Time Off per year, six (6) paid holidays and the option to enroll with our company's insurance - medical, dental, vision, life, and short term disability.
To apply, please send resume to applications@ccsretail.com, with "GSS252" in the subject line of your email.

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