FCH ENTERPRISES, INC.
POSITION DESCRIPTION
| POSITION TITLE: | Host |
| STATUS: | Non-Exempt |
| DATE: | June 2012 |
| LOCATION: | Stores |
Reporting to store management, this position is responsible for ensuring guest satisfaction, primarily by greeting, seating, and coordinating the activities of the dining room. This position works to ensure a smooth flow of service to the restaurant patrons and assists servers when necessary.
ESSENTIAL FUNCTIONS OF POSITION:
- Greets and escorts guests to their table in an efficient and courteous fashion.
- Orchestrates the activities of the dining room through the use of floor plans, rotation charts and proper assignment of servers.
- Is knowledgeable of menu items and details of ongoing promotions. Is able to respond to guest inquiries in a purposeful manner.
- Maintains a steady flow of communication between servers and kitchen staff to ensure a smooth flow of service for guests.
- Remains attentive to guests’ needs and assists servers with presetting tables with utensils, bussing and beverage refills.
- Assists servers with cashiering duties when applicable.
- Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.
- Ongoing communications with managers to ensure efficient flow of operations including, but not limited to, guests’ inquiries/comments/concerns and staff operational issues.
- Performs other duties as assigned by management.
QUALIFICATIONS FOR POSITION:
Scheduling:
- Meets assigned shift requirements.
Physical Requirements:
- Push, pull, and carry up to 20 pounds.
- Stand and walk at least 6-8 hours.
- Reach at shoulder level and below waist constantly, above head occasionally.
- Bend at waist occasionally.
Pre-Employment Requirements:
- Passed a tuberculosis (TB) skin test within 5 years of start date.
- Pass a drug screening test.
Environmental Conditions:
- Works in an air conditioned environment.
Education:
- High school diploma or equivalent preferred.
Experience:
- Minimum of 1 year experience as a host or server preferred.
- Previous cash handling preferred.
Necessary Skills:
- Basic math and writing.
- Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
- Able to work independently or as part of a team.
- Ability to influence others using strong interpersonal skills and maintain control of restaurant operations, directing the workforce where appropriate
- Possess problem solving and critical thinking skills.
- Reading, writing, speaking, and comprehending the English language.
Necessary Attributes:
- Trustworthy with cash and company property.
- Enjoys multi-tasking in a fast paced environment.
- Punctual and dependable.
|
0 comments:
Post a Comment