Job: Receptionist/Cashier II - DI

Job Description - Receptionist/Cashier II - DI (200821)

Job Description 

Receptionist/Cashier II - DI( Job Number:  200821)   Here in Hawaii, the spirit of aloha permeates our daily actions and interactions. It’s a welcoming spirit, and one that’s alive and well at Kaiser Permanente Hawaii. Since 1958, we have proudly served our island communities as ohana. Today, each of us—from our financial professionals and IT team members to our RNs and physicians on the front line of care—contributes to that ongoing mission. If you’re looking to be a part of our rich heritage of care, this is the place to put your beliefs into practice.   Description   Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets and schedules patients for diagnostic imaging procedures based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations and provides correct preparation items; directs expedite and stat exam requests appropriately and confirms appointment; obtains completed patient history form and relays to technical staff; identifies and quotes patient co-pay fees from established fee schedules and correlates with patient's current health plan coverage.   Essential Functions:• Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears and concerns regarding procedures • Determines status and nature of examination; recognizes and responds appropriately to special problems and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels • Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated • Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly • Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system • Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate • Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates • Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary • Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics • Additional essential functions as listed in the complete job description Qualifications   Basic Qualifications:• Six months of clerical experience in health care facility • Type 40 wpm • high school diploma, equivalent combination of education & experience may be considered in lieu of requirements • Demonstrated knowledge of and skill in the following: adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication • Demonstrated knowledge of and skill in the following PC application(s): word processing, spreadsheet, and database   Preferred Qualifications:• Experience in diagnostic imaging function • Post high school coursework in office procedures or teaching • Demonstrated knowledge or training in medical terminology Primary Location : Hawaii-Honolulu-Hospital/Medical Offices 3288 Moanalua Rd.  Scheduled Hours (1-40) : 40  Shift : Variable  Working Days : Variable  Working Hours Start : Variable  Working Hours End : Variable  Schedule : Full-time  Job Type : Standard  Employee Status : Regular  Employee Group : HERE-Local 5  Job Level : Entry Level  Job : Support Services  Public Department Name : Reception - X-ray  Travel : No        External hires must pass a background check/drug screen.  We are proud to be an equal opportunity/affirmative action employer.