JOB OVERVIEW
Aloha! We are currently looking for a motivated and experienced Housekeeper to join our team at the Coconut Waikiki Hotel, a Joie de Vivre Hotel! Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensures the confidentiality and security of all guest rooms.
PROPERTY OVERVIEW
The Coconut Waikiki Hotel is a refreshing blend of high-tech and mod design, our colorful Art Deco hotel offers a peaceful and playful vibe one block from shopping and only three blocks from Waikiki Beach. The hotel features a delightfully hip lobby and a small, intimate pool area with wrap around deck and fitness center are available to all guests. With 81 rooms, the Coconut Waikiki is a quirky boutique hotel and your island home away from home.
COMPANY OVERVIEW
In October of 2011, Thompson Hotels and Joie De Vivre Hospitality merged to create the recently launched Commune Hotels and Resorts. Commune has poised itself to be the largest boutique hotel company. Comprised of multiple boutique brands, we are in the midst of an ambitious national expansion. As a hospitality company, our people are at the heart of what we do. Progressivism, enthusiasm, creativity, and vibrant diversity create our culture. This is a rare and exciting opportunity to join a company at the formation of an international brand and rapid expansion!
WHO WILL LOVE THIS POSITION?
* Service orientated individuals
* Folks that enjoy being detail orientated while working at a fast pace
*People that enjoy being part of a team, but are comfortable working independently
*A person who truly believes in results through relationships and has a proven track record of leading a team in event execution.
*A creative person who can “think on their feet” to find solutions that please the guest and meet the hotels financial goals.
The ideal candidate will have previous experience in a hotel environment. This person must have flexible schedules as days and times change according to business levels.
QUALIFICATION/SKILLS
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Essential:
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 16-20 standard rooms).
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
Desirable:
- One - two years prior experience in cleaning hotel guest rooms.
- Prior guest relations training.
- Knowledge of proper chemical handling.
- High School graduate or equivalent vocational training
ESSENTIAL PHYSICAL ABILITIES
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.
ESSENTIAL JOB FUNCTIONS
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean assigned guest rooms by priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Empty trash containers and recycling bins.
- Remove all dirty terry and replace with clean par to designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
- Inspect condition of amenities in desk, drawers and guest service directory; replace designates amounts at proper locations in room.
- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
- Vacuum throughout entire room and spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
- Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
- Clean and replenish the coffee maker set.
- Handle guest complaints, ensuring guest satisfaction.
- Report any damages or maintenance problems to your supervisor.
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found policy including key control.
- Successful completion of the training process.
- Other essential room cleaning duties as operations change in the future.
SECONDARY JOB FUNCTIONS:
- Make up cribs and rollaway beds.
- Stock cleaning supply closets.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. |
0 comments:
Post a Comment